Our challenge is to serve your interests!

Mens Mentis Consultancy focuses its attention on business improvement and quality management.

Our mission is to help our clients achieve their objectives by successfully realising business improvement projects focused at their needs. We strive to be recognised by our clients and our society as a firm which is involved, professional and available when needed.

We achieve this by paying close attention to the interests of our clients and the society. We target the actual needs and deliver pragmatic and adequate solutions, effectively and efficiently.

Our project management skills and methodologies enable us to communicate very effectively and conduct projects in a most professional manner.

Our clients are in the middle-sized to large (inter)national organisations range.

The Company

Mens Mentis Consultancy, based in Bergen op Zoom, The Netherlands, is a modern and innovative consulting firm, specialised in business improvement and project management of quality management systems.
We have built an excellent reputation by delivering proven services and successful projects, and we have extended experience with international organisations.
Since we are a compact and internally streamlined organisation with short communication lines, and due to our refreshing approach to projects, we are able to comprehend your concerns, wishes, personnel, organisation and culture in a most optimal manner.
This then enables us to deliver custom solutions, specifically tailored for your organisation.

Contact Information

Mens Mentis Consultancy
Blauwehandstraat 25
4611 RK Bergen op Zoom
The Netherlands
Phone: 00 31 (0)164 - 210 804
Fax: 00 31 (0) 164 - 210 805
Email: info@mensmentis.nl
Internet: www.mensmentis.nl

Our services

• Preliminary investigations (quick scan, feasibility reports, zero-state measurement);
• Management Consultancy (strategic planning and policy making);
• Implementation (project management, business consultancy, technical consultancy);
• Support (support and maintenance of systems, technical consultancy);
• Outsourced Quality Assurance Management.

Our expertise

We call on our vast expertise in successfully accomplishing our tasks. This can be summarised as:

• Quality Management (TQM, EFQM, ISO 9004), coaching for certification (ISO 9001, 9002, 9003), Balanced Score Card, determining the position of an organisation and improving it (INK model);
• Interim Management, Strategic Positioning, Management Consultancy, Boards , Planning and Project management, Workflow and document management.

Industrial Sectors

We are experienced in the following industrial sectors:

• Services (public, professional services, human resources, hotel management) advertising, insurance);
• Manufacturing (discrete, assembly, automotive, bulk, chemicals, pharmaceuticals, food, paper, print and metal);
• Supply Chain (distribution, transport, wholesale);
• Retail;
• Infrastructure (construction, transport);
• Health services.

To deliver quality, one must possess it first!

You expect a high level of quality from your suppliers. You are continuously in charge, taking notice of all that goes on in your organization and focusing on achieving your targets. Your customers expect you to add value and it is your job to deliver it. This all is only possible if your organization functions optimally. Implementing a quality management system in your organization is a good starting point to achieve this. From there on, you can continually on improving your products and services.

• The advantages of this approach are quite obvious: 
• You can have that extra advantage to attract new customers and hold on to the existing ones in an overcrowded market; 
• Internally, you can harmonize your business processes and improve your efficiency; You reduce costs, level of aggravation due to mistakes, time and energy. This all leads to more profits. 

Quality is a matter of policy, systems and mentality. This must become a way of operating that develops top to bottom. It is the responsibility of the management to create the prerequisites for this and develop the necessary (quality) policies.

Contracting out Quality Management

Do you recognize yourself in the following expression?

If you want to provide quality,
 you have to have it yourself first!

It is currently not easy to recruit professionals, who possess the right speciality as well as relevant experience. All too often quality management is done "on the side", causing it not to get the priority and attention it deserves. And of course your aim is to keep your business under control and your customers satisfied.

MM recognizes these issues and has therefore developed the MOQAM concept.

In close consultation with you, tasks, responsibilities and authorities concerning Quality Assurance are contracted out to us, taking into account the desired level of quality. We guarantee professional quality control of all processes within your organization.

The advantages of Outsourcing are clear:
Up to date expertise within your organization;
Broad experience;
Quality management made to measure;
Coaching and monitoring project  execution / implementation / performance
Adaptable to size of business or complexity of processes;
Continual quality improvement.

You will have one worry less, because Mens Mentis Consultancy has the expertise to fulfill your ambitions.

Balanced Score Card: Continous focus on improving the business!

Both profit and non profit organisations need to focus on improved services, reduced costs and flexibility towards the market. Despite this, most organisations still make use of inappropriate management reports that are usually lacking the necessary vital information.
Usually, financial figures form the attention area and other performance factors are ignored. This approach is not fit for the future and is also not related to the strategic goals of an organisation. The Balanced Score Card (BSC) - a simple and logical management tool– focuses on 4 perspectives that helps one to measure the performance of an organisation. These are: the financial perspective, the customer perspective, the internal perspective and the innovation and learning perspective. The departure point is to determine the objectives and measuring the performance, after which necessary course corrections can be made. 
The BSC can be used to: 

1. Translate the strategy into operational targets for short term plans; 
2. Generate appropriate management reports;
3. Highlight and help resolve the discrepancies between the strategic objectives and the actual results.

Employee satisfaction, organisation culture and work climate

Not only your customers but also your employees are at an advantage in a work environment where necessary attention is paid to such elements as basic operational procedures, materials, resources, personnel, complaints handling, communications and information.
“Put your people first and they will put your customers first” is the basis credo to get your customers satisfied. 
An enthusiastic and organised employee sees it as a challenge to elevate the quality level of his/her work to the next level. 
Your organisation will become stronger and sharper focused in your market, and you will deal more efficiently with your people and other resources. Investment in employee care and resource optimisation pays off handsomely. 
A good work climate can be created by analysing and improving the behaviour of your employees with their help. 
Mens Mentis Consultancy uses for this purpose the work climate index (OKIPO), similar to a thermometer. After measuring the “temperature” of an organisation, the index can further be used to identify the areas where one must improve.